Customer Care - Columbia Okura

Customer Care

Our team is passionate about putting the customer's interest first

Customer Support Team

It is our mission to keep your plant running at peak performance.

Contact Us To Schedule An Appointment

24/7 after hours technical support is also part of our normal service value.

Columbia/Okura maintains a team of experienced field service technicians available to travel to our customer sites, offering services customized to a clients specific needs.

The image shows a huge room with machines and a conveyer belt

Installation

The quality of installation affects both performance and payback. If you're not comfortable installing your equipment, let our certified technicians handle the installation for you. After verifying system performance our team will conduct on-site training for system operators ensuring they know how to use the system safely.

Training Your Personnel

Keep your plant operating at peak performance by training your operators and maintenance personnel to solve operational issues. We offer a variety of training programs for operators and maintenance personnel. From basic palletizer operation to specific machine training and advanced pattern programming, Columbia/Okura’s training programs are designed to improve the efficiency of your plant’s system operators.

5 men wearing white safety helmets are looking at the pallet. One is pointing at something behind the camera

Training Programs

We offer advanced training at our customer training center in Vancouver, Washington or we can provide this at your plant. Training at our facility allows operators and maintenance staff the opportunity to get individual attention in a dedicated training area. Talk with us about your specific needs.

Training programs are very popular and require at least four weeks’ notice to schedule and prepare the customized material.

Training Topics:
Safety
Operation and Maintenance
Mechanical Preventative Maintenance
Electrical Preventative Maintenance
Advanced Pattern Training

Schedule Training

Keep your plant operating at peak performance by training your operators and maintenance personnel to solve operational issues as they arise. We offer an array of state-of-the-art training options. Utilize an on-site Columbia/Okura trainer and learn through hands-on training. Training at our demonstration facility is also available.