Customer Care
Our team is passionate about putting the customer's interest first
Customer Support Team
It is our mission to keep your plant running at peak performance.
24/7 after hours technical support is also part of our normal service value.
Columbia/Okura maintains a team of experienced field service technicians available to travel to our customer sites, offering services customized to each clients specific needs.
Installation
The quality of installation affects both performance and payback. If you're not comfortable installing your equipment, let our certified technicians handle the installation for you. After verifying system performance our team will conduct on-site training for system operators ensuring they know how to use the system safely.
Training Your Personnel
Keep your plant operating at peak performance by training your operators and maintenance personnel to solve operational issues. We offer a variety of training programs for operators and maintenance personnel. From basic palletizer operation to specific machine training and advanced pattern programming, Columbia/Okura’s training programs are designed to improve the efficiency of your plant’s system operators.
Training Programs
We offer advanced training at our customer training center in Vancouver, Washington or we can provide this at your plant. Training at our facility allows operators and maintenance staff the opportunity to get individual attention in a dedicated training area. Talk with us about your specific needs.
Training programs are very popular and require at least four weeks’ notice to schedule and prepare the customized material.
Training Topics:
Safety
Operation and Maintenance
Mechanical Preventative Maintenance
Electrical Preventative Maintenance
Advanced Pattern Training
Schedule Training
Keep your plant operating at peak performance by training your operators and maintenance personnel to solve operational issues as they arise. We offer an array of state-of-the-art training options. Utilize an on-site Columbia/Okura trainer and learn through hands-on training. Training at our demonstration facility is also available.
Service
Our experienced technicians are available to visit your facility to analyze, troubleshoot, repair or provide preventative maintenance. We can work with your team to install new parts or provide equipment upgrades. Customer support is available 24/7. Our technicians are strategically located around the United States, in every time zone, to be close to our customers.
Remote Support
Each of our industrial robotic palletizers is equipped with a industrial router capable of providing remote access. The router provides rugged and industrially rated security functions including firewall, routing and VPN to industrial networks. The VPN gateway allows secure remote support through a third party cloud service. This service can assist in the reduction of downtime and service expenses.
Preventative Maintenance
Let us keep your systems in tip top shape. Checking on the equipment while it is still running is much better than experiencing an unexpected breakdown.
Retrofits
Packaging needs continue to evolve. Automation technology continues to improve. Let us help you upgrade your system to enhance productivity, comply with new packaging requirements, and/or new safety standards. Retrofitting your system with these upgrades may be far more cost effective than acquiring a new system.
Built To Last
The decision to replace or upgrade an existing system can be a difficult one. In the event that a future upgrade may be appropriate, rest assured, our systems are built to last. We believe that through proper application of retrofit upgrades, this can be a cost effective way to address new applications and add years onto the life of an existing robotic system.
Deciding To Retrofit
Our knowledgeable and friendly employees are always ready to provide you with the right tools and information to help you make a decision if retrofitting is right for your business and your existing system.
Parts
By sourcing with us, you know you will receive genuine OEM parts in addition to support 24 hours a day, 7 days a week. We stock a full array of parts to minimize downtime.
Replacement Parts
We stock a full array of parts to minimize downtime. Our parts department has the replacement parts you need.