How Can We Help?
It is our mission to keep your plant running at peak performance even after installation. We understand the importance of reducing downtime events. While our robotic palletizing systems operate at nearly 100% availability, maintenance and service are an inevitability.
Service
It is our mission to keep your plant running at peak performance even after installation. We understand the importance of reducing downtime events. While our robotic palletizing systems operate at 99.5% availability, maintenance and service are an inevitability.
Technical support is available 24/7, along with remote support.
We maintain a team of experienced field service technicians throughout every time zone in North and South America. These technicians are available to visit your site to analyze, troubleshoot, repair, or provide preventative maintenance. We can also work with your team to install new parts or provide equipment upgrades.
Remote Support
Remote support helps your maintenance and service expenses stay low.
Each of our industrial robotic palletizers is equipped with an industrial router capable of providing remote access. The router provides rugged and industrially rated security functions including firewall, routing, and VPN to industrial networks. The VPN gateway allows secure remote support through a third-party cloud service.
Maintenance
Let us keep your systems in tip-top shape. Checking on the equipment while it is still running is much better than experiencing an unexpected breakdown.
Preventative maintenance reduces downtime events and ensures the longevity of your investment. Our trained team is able to provide on-site preventative maintenance as a part of your regular service schedule. You can also reach out to us for remote maintenance support, even just to ask for advice. We’re always here for you.
Parts
Why settle for replacement parts that aren’t up to your high standards? You demand excellence and that’s why you chose Columbia/Okura.
By sourcing with us, you know you will receive genuine OEM parts in addition to support 24 hours a day, 7 days a week. We stock a full array of parts in our Vancouver, WA headquarters to minimize downtime should an unexpected event happen.
"Columbia/Okura’s service and support are on a level of its own. Any and all issues I have had (which has been very few) have been easily dealt with over the phone. My overall experience with Columbia/Okura has been wonderful."
Josh Burtch, Burtch Seed Co, Inc.
