Our First Year program is designed to accelerate your team’s proficiency, minimize ramp-up challenges, and secure long-term performance of your new Columbia/Okura system. Through structured service visits, targeted training, and proactive system reviews, we help protect your investment and keep operations running at peak efficiency.
The Columbia/Okura First Year Program includes three milestone visits at approximately 30, 180, and 365 days. These visits are aimed at supporting you throughout your first year with your new integrated end-of-line system. We recognize that acquiring this equipment is a major investment—our program ensures you receive exceptional value, not just from the system itself, but from the expertise and guidance that come with it.
30 Days*: Optimization & Knowledge Transfer
Approximately one month after commissioning, a Columbia/Okura service technician will return to:
- Evaluate and fine-tune system performance
- Review operational best practices with your team
- Conduct parameter checks and technical adjustments
- Assess spare parts inventory and make recommendations
- Ensure a smooth transition into steady-state production
180 Days*: Follow-Up & Skill Reinforcement
Six months into production, as teams evolve and workflows mature, we will:
- Deliver refresher training, including for new operators
- Perform full equipment inspections and adjustments
- Review maintenance activities and preventive schedules
- Identify and resolve any warranty-related items
- Strengthen troubleshooting skills and operational confidence
365 Days*: Comprehensive Review & Future Planning
As your first year concludes, our technician will conduct a complete system review to ensure long-term readiness:
- Provide advanced operator training and address outstanding questions
- Complete detailed system service, inspection, and fine-tuning
- Deliver a full operational status report prior to warranty expiration
- Recommend preventive maintenance plans for sustained performance
- Advise on service contract options to secure ongoing reliability
*Specific days are approximate check-points. Our team will work with you at commissioning to determine the exact date of service.
**The First Year Program is available for purchase only at the time of a new system purchase.
Built for Your Success
The First Year Program’s 30-180-365 structure is more than a schedule, it’s a framework for building operational excellence. By combining proactive service, hands-on training, and strategic planning, Columbia/Okura helps you achieve maximum return on your automation investment.
We are committed to making your first year—and every year thereafter—as productive and trouble-free as possible.
About Us
For nearly 30 years, we’ve been helping our customers become more competitive, cost-effective, and productive in a fast-changing world.
Our Partnership Promise
From installation to 24/7 technical trouble-shooting, you’re getting a complete support and service team you can always rely on.
GET STARTED ON YOUR GROWTH
Ready to meet your production goals?
Let us design a completely integrated end-of-line system that’s right for your business.
We’ll even help you develop a comprehensive plan and business case to justify the investment.